TY - JOUR AU - Dahl, Birgit Hvoslef AU - Gasparini, Andrea PY - 2019/02/28 Y2 - 2024/03/28 TI - FRILUX-ing: the new verb at the University of Oslo Library JF - Nordic Journal of Information Literacy in Higher Education JA - NORIL VL - 11 IS - 1 SE - Conference proceedings DO - 10.15845/noril.v11i1.2777 UR - https://noril.uib.no/article/view/2777 SP - AB - <p>New practices and innovation are changing the culture at the University of Oslo Library. This has resulted in consistently using user experience/UX methods to put the user needs at the very center when new services&nbsp;are developed.</p><p>The paper will outline why there is a need of a UX strategy at a leadership level in service and user centric&nbsp;organizations, like academic libraries, and show the value of UX as a competitive advantage. Our case&nbsp; study&nbsp;is from a Norwegian University Library, which has evolved over a period of six year to now be at the&nbsp;forefront in Scandinavia when it comes to using UX into the academic library. Thanks to the support of he&nbsp;Norwegian National Library and the continued efforts of many “UX-librarians” at our library, we are now&nbsp;using design tools in different contexts to create user-friendly services. UX has evolved over time and&nbsp; staff&nbsp;now uses it as an active part of different practices in the organization. In addition, the leadership has&nbsp;included the use of UX-methods in projects in their strategic plan for the library to ensure that the user&nbsp;perspective is taken in account in the services delivered by the library.&nbsp;In this paper we will also explain&nbsp; why&nbsp;we do not have a UX group, and why we instead use a hub approach to gather different, but relevant,&nbsp; staff&nbsp;for each project. Findings, like relevant activity in the organization or new services, will be presented.&nbsp;Furthermore, the paper will give a long term perspective on the use of UX, emphasizing the need&nbsp; for&nbsp;constant evolvement (Gasparini &amp; Culén, 2017), user research and ethnography (Gasparini, 2015a) in&nbsp; order&nbsp;to enhance the user experience of the library (Gasparini, 2015b).&nbsp;Finally we wish to introduce Frilux (www.frilux.no). Frilux is a platform for sharing UX experience. We will&nbsp;outline how we have arrived at this new platform, why we wish to share it with other libraries, and why&nbsp;Frilux is a useful tool for libraries who want to:&nbsp;</p><p>• Apply UX and Design Thinking (Brown, 2008)for library development<br>• Use UX methods when working together in the organization across subjects and system<br>• Share their experiences with others<br>• Meet like-minded</p><p><br>References<br>Brown, T. (2008). Design Thinking. Harvard Business Review, 86(6), 84–92.<br>Gasparini, A. (2015a). A Holistic Approach to User Experience in the Context of an Academic Library&nbsp;Interactive System. In A. Marcus (Ed.), Design, User Experience, and Usability: Interactive Experience&nbsp;Design (pp. 173–184). Springer International Publishing. Retrieved&nbsp;from http://link.springer.com/chapter/10.1007/978-3-319-20889-3_17</p><p>Gasparini, A. (2015b). Perspective and Use of Empathy in Design Thinking (pp. 49–54). Presented at the&nbsp;ACHI 2015, The Eighth International Conference on Advances in Computer-Human Interactions.&nbsp;Retrieved from http://www.thinkmind.org/index.php?view=article&amp;articleid=achi_2015_3_10_20121</p><p>Gasparini, A., &amp; Culén, A. (2017). Temporality and Innovation in Digital Humanities: The Case of Papyri from&nbsp;Tebtunis. Interaction Design &amp; Architectures(s) IxD&amp;A, (34), 161–184</p> ER -