Fremtidens bibliotek

Strategisk konseptutvikling ved NTNU Universitetsbiblioteket

Abstract

NTNU University Library (NTNU UB) is undergoing a major transformation due to NTNU’s campus development across Trondheim, Gjøvik, and Ålesund. Structural changes, shifting user needs, and new service expectations have made it challenging to sustain 14 separate libraries with uniform quality, staffing, and processes. In addition, the growth of digital services and relocation of academic communities require new approaches to service delivery. In 2023, the temporary relocation of one of NTNU University libraries triggered broader reflections: should NTNU UB continue to maintain physical libraries at all campuses, and if so, at what service levels? Scenario-based planning revealed fragmented expectations and the lack of a coherent long-term framework. Instead of treating each library individually, NTNU UB introduced library concepts – strategic prototypes to guide services, resources, and infrastructure. Using principles from design thinking and service design, these library concepts visualize future library models, balancing what is desirable, feasible, and sustainable. The library concepts provide a shared language for staff and leadership, ensuring co-creation, ownership, and alignment with NTNU’s strategic ambitions. They enable evidence-based decisions grounded in data, trends, and organizational needs. The library concepts have already been used as a foundation for planning new facilities, reallocating resources, and scaling services. At the same time, we are exploring how each individual library can develop into a place with a clear identity and strong appeal for its users. They have also strengthened NTNU UB’s influence in institutional decision-making, as the framework is trusted by governing bodies and leadership.  NTNU UB’s experience illustrates how strategic design and participatory processes can shape flexible, sustainable, and future-oriented library structures – offering transferable insights for other institutions facing transformation.